Frequently Asked Questions

Our minimum requirement is basic event details including title, date, and venue. This ensures efficient ticketing and promotion. For first-time organizers, we offer template setups to get started quickly.

Standard setup time is 1-3 business days from submission to approval. This includes:

• Event verification (1 day)
• Ticketing setup (1 day)
• Promotion tools configuration (1 day)

Rush setups can be accommodated with a 20% express fee.

Every event includes complete features:

• Customizable ticketing page
• Real-time analytics
• Secure payment processing
• Attendee management

Joining our network is simple:

• Contact our Organizer Relations team via phone or visit our office
• Account assessment and registration (free)
• Training session (provided free)
• Sign partnership agreement
• Start hosting events

We welcome organizers from all regions across Kenya.

Current fee structure (updated daily):

• Basic Event: 5% per ticket
• Premium Event: 7% per ticket
• Large Scale: 10% per ticket

Fees are based on current market rates and event scale. Premium bonuses available for high-engagement events.

Payment schedule:

• Daily transfers: Available for small events
• Weekly bank transfers: For regular organizers
• Monthly consolidated payments: For large-scale organizers

Payment methods include bank transfer and mobile money (M-Pesa). All payments are processed within 24 hours of event completion.

Our security measures follow international standards:

• QR code verification
• Unique ticket IDs
• Secure payment gateways
• Anti-fraud detection

We maintain several international certifications:

• PCI DSS Compliant
• GDPR Compliance
• ISO 27001 (Information Security)
• Kenya Bureau of Standards (KEBS)

We accept various secure payment methods:

• M-Pesa
• Credit/Debit Card
• Bank Transfer
• PayPal

Payment terms: Instant processing for most methods.

Platform fees are based on:

• Event scale and ticket volume
• Features used (basic vs premium)
• Event duration
• Custom requirements

Fees are quoted in KES and valid for 7 days. Long-term contracts available.

Support options available:

• Live Chat: Immediate response
• Email Support: 24-hour response
• Phone Support: Business hours

Analytics are provided through:

• Real-time dashboard
• Custom reports
• Downloadable data (CSV/Excel)